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Can I submit designs?
We are always on the look-out for new designs so if you have a design, feel free to send it on email@example.com and we will get back to you. The design needs to be an original one and not something taken off the Internet.
PRODUCT AND SIZING INFO
What is the quality of fabric used?
We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.
What kind of printing is used?
We use high quality screen printing for all our Otakurage designs.
What sizes do you have?
Our sizes run from S to XL.Make sure you measure your t-shirt as shown in the size chart on each product page and compare it to our sizes to get the perfect fit.
What are the washing instructions for Otakurage Tees?
DISCOUNTS & GIFT VOUCHERS
Can I avail any Discounts?
We have discounts and sales often and we always post their details on our Facebook page. We also offer discounts to our newsletter subscribers from time to time. You can subscribe by entering your email address at the bottom of this page. We also distribute coupons to our customers from time to time, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.
Does Otakurage have Gift Vouchers?
Yes, we do. You can purchase a Otakurage gift voucher for your friends and loved ones.
What information does Otakurage store?
We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier / delivery partners. Otakurage does not store any Credit/Debit card or bank account information. All this information is handled by CCAvenue, PayUMoney which are our certified, secure online payment gateway partners.
Check out www.ccavenue.com, www.payumoney.com to learn more about our secure online payment system.
What payment options do the CCAvenue/PayUMoney gateways offer?
Our payment gateways offer the following online payment options:
Can I pay by cash when my order is delivered?
Yes, we do offer Cash on Delivery to most locations in India. However due to COVID-19 it is on hold for the time being considering the safety of customers.
What are the Shipping Charges?
Otakurage offers free shipping across India if you pay online using our secure Netbanking/ Credit Card/ Debit Card options powered by CCAvenue/PayUMoney or in the case of Bank transfer and cheque payments (send us an email on firstname.lastname@example.org and we will provide you with our bank account details). We charge shipping for international orders based on the country and the weight of the order. You may also be required to pay customs charges (if any) when your order reaches your local customs office for international orders.
Cash on Delivery has an additional handling charge of Rs 100 per t-shirt.
How long will my order take to deliver?
All orders completed before 10am are shipped on the same day. Orders within India are usually delivered within 3-5 working days, international orders may take 7-14 days to be delivered. Orders that are completed on a Sunday, public holiday or after 10am on a normal working day are shipped on the next working day.To know more, check out our Delivery Information page.
What is the Otakurage Return Policy?
If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a Otakurage voucher. (Cash on Delivery handling charges and international shipping charges are non-refundable). We do not accept returns for Posters, Mobile Covers and Coffee Mugs except in the case of manufacturing defects. To know more, check out our Return Policy page.
What if design/size I require is currently out of stock?
Use the email notification feature: On the product page, just move your mouse pointer over the size icon which is currently out of stock and a box will pop-up where you can fill up your email id. You will receive a notification email as soon as the product is back in stock in your required size.